Customer Success Manager

About the role

You’ll be joining Adobe on a contract opportunity, employed through NextDeavor. Benefits include health, vision, and dental benefits, paid sick leave eligibility contingent on state of residence, and an optional 401k Plan (excluding employer match).

Responsibilities

• Accountable for overall customer success, driving renewals, adoption, and satisfaction to ensure long-term value realization for the client.
• Build and maintain customer success plans and account roadmaps that align to business goals.
• Drive adoption of the digital marketing platform and related products across stakeholder groups.
• Maintain account health, identify risk, and lead "get well" plans to remediate issues.
• Facilitate executive-level meetings, workshops, and presentations with C-suite stakeholders.
• Possess strong communication, consulting, and conflict navigation skills.
• Navigate large organizations and drive change across groups with program management experience.
• Lead remediation efforts for at-risk accounts.
• Partner with cross-functional teams to act as the internal voice of the customer and influence product/process improvements.
• Use data to track adoption and progress along maturity curves and recommend actions.

Requirements

• 4+ years of SaaS/digital marketing Customer Success experience.
• Strong communication, consulting, and conflict navigation skills.
• Program management experience navigating large organizations and driving change across groups.
• Experience with executive facilitation and presenting to C-suite audiences.
• Proven account planning skills and ability to prioritize under pressure.
• Bachelor's degree and/or relevant work experience.
• Knowledge of digital marketing/media software.
• Digital Marketing Platform Knowledge — Adobe Experience Cloud specifically, broader martech familiarity.

Qualifications

This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month contract in San Jose, CA. This is a hybrid position in San Jose.

Benefits

• Health, vision, and dental benefits.
• Paid sick leave eligibility contingent on state of residence.
• Optional 401k Plan (excludes employer match).

Pay

$43.49 - $54.37/hour

Schedule

This is a full-time role with a guaranteed 40 hours/week and an 8-hour shift. This is a 6 month contract in San Jose, CA. This is a hybrid position in San Jose.

Application

Ready to Make Your Mark? This role may fill quickly. Submit your resume to be considered.