Customer Success Manager
THE OPPORTUNITY
As part of our Customer Experience team, you will be working closely with our SMB (Small-Medium Businesses) customers. You will play a pivotal role in enabling and increasing the adoption of NavVis’ hardware and software within our customer base while ensuring customer success. The exciting opportunity to leverage your skills in order to equip our customers to tap into the full potential of our solutions awaits you!
HOW YOU WILL MAKE AN IMPACT
- Act as the trusted advisor for key accounts, building and maintaining strong relationships, synthesizing their business needs, and communicating these insights across internal stakeholders
- Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction
- Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts
- Oversee the onboarding process, ensuring smooth early adoption and guiding customers toward achieving measurable success
- Serve as the primary escalation point for customer issues, coordinating with internal and external teams to resolve them effectively
- Track and report on key account health metrics, and lead initiatives to address risks or drive improvements
- Communicate effectively at all levels of the organization, keeping stakeholders informed
HOW WE WILL KNOW WE ARE A PERFECT MATCH
Your recruiting partner for this role is Johnny (he/him). You can expect to go through a screening call, and up to 3 rounds of interviews, where we would love to discover your passion and interests, introduce you to who we are and what drives us, and finally understand how we can potentially add value to each other's growth.
HOW WE WILL KEEP YOU SMILING
- We offer 15 days of vacation and 11 public holidays
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- A competitive compensation package that values the skills and experience you bring
- A competitive health/ vision/ dental insurance
- Up to $4500 USD employee referral bonus
- 401k matching up to 4%
- Paid Parental Leave
If you need assistance at any stage of the recruiting process due to a disability, please reach out to your recruiting partner(s) for this position.