Customer Success Manager

About the role

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ’s AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy.

Responsibilities

• Manage and nurture customer relationships across the USA and EU regions.
• Drive customer retention and expansion by delivering exceptional customer experiences.
• Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
• Identify upsell and cross-sell opportunities to foster account growth.
• Analyze customer usage data to proactively address risks and enhance adoption.
• Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
• Resolve complex customer issues using a data-driven, analytical approach.
• Manage multiple accounts, ensuring customers achieve their success milestones.
• Handle escalations and proactively mitigate potential churn risks.
• Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.

Requirements

• 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
• Proven track record in customer retention, expansion, and revenue growth.
• Strong data analytics and problem-solving skills to drive insights and recommendations.
• Excellent spoken and written English communication skills.
• Ability to work effectively with cross-functional teams.
• Self-motivated with a proactive approach to customer success.
• Experience working with AI-powered platforms or in the sales enablement industry.
• Familiarity with CRM tools and customer success software.

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.

Skills

• Passionate about driving customer success and making a significant impact in a growing company.
• Dynamic startup environment focused on innovation and personal growth.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Access to the latest tools and technologies in the field of AI and sales enablement.

Benefits

• Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
• Collaborative and inclusive company culture that values diversity and teamwork.
• Access to the latest tools and technologies in the field of AI and sales enablement.

Pay

TBD

Schedule

N/A