Customer Success Manager

About the role

You will be:

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaising regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team.

Responsibilities

• Building and maintaining client relationships
• Providing support and assistance throughout the contract lifetime
• Identifying further use cases to increase value and liaising regularly to develop strategies
• Contributing to revenue growth by upselling/uplifting client contracts
• Hosting online meetings with various stakeholders to review the progress of their desired outcomes
• Identifying, qualifying, and resolving customer issues including working with internal departments (Support/Product) if required
• Negotiating contract renewals and expansion proposals
• Working towards weekly KPI’s and monthly targets; both individually and as a team.

Requirements

• Sales/Account Management or Customer Success background
• Experience in using CRM systems
• Previous experience with interacting with Director Level individuals
• Intermediate to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook)
• Great Communications skills
• Strategic thinker with problems solving skills
• Strong negotiating skills
• Previously worked towards targets and KPI’s

Qualifications

• Must have a Bachelor's degree

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to prioritize tasks and manage time effectively
• Knowledge of Salesforce or similar CRM systems

Benefits

• Full benefits package including Medical, Dental, Vision, Life Insurance, 401k, and access to the Employee Assistance Program
• 20 PTO days, 9 public holidays and your birthday off as standard!
• Incentive trips abroad for top performers every quarter (recent destinations include Aruba, Barbados and Vegas!)
• Give back to the wider community with 2 paid volunteer days, as well as company planned fundraisers and volunteer events
• Social team nights out including; Diamondbacks games, Wine & Paint nights, Kickball Leagues, etc.

Pay

Base salary up to $65,000, plus commission

Schedule

Hybrid working - 3 days a week required in the Scottsdale Office