Customer Success Manager

Core Mission

Your primary mission is to connect deeply with our technical customers, understanding their unique DevOps challenges and delivering unparalleled value. You operate at the intersection of business outcomes and technical adoption; you don't build the solution, but you own whether the customer believes it's working. Your role involves understanding each customer's unique business and technical needs, goals, and challenges, allowing you to tailor our solution accordingly. You will ensure customers are successful through their path to production value by understanding where they are in their adoption journey, diagnosing gaps, and driving time-to-value with a hands-on, prescriptive approach to ensure a smooth implementation and adoption process; all while emphasizing the seamless experience provided by Komodor.

Requirements

• Proven experience working with Engineering and DevOps professionals on customer side
• Proven 3 years of experience as a Customer Success Manager, Technical Account Manager or other customer facing role that requires strong organizational and technical understanding of our persona
• Fluency and demonstrated experience leveraging AI in work product (models/skills/pipelines) required
• Working knowledge of the monitoring/observability ecosystem is required
• Working knowledge of cloud native/DevOps tools and Cloud computing - Big plus
• Strong interpersonal and communication skills, with the ability to build rapport and trust with customers
• Problem-solving mindset and ability to navigate challenging situations with diplomacy and professionalism and “can-do” attitude
• Great presentation skills and bias to communicating value and impact
• Comfortable delivering training and enablement in a 1:1 or team based setting to facilitate adoption
• Excellent organizational and project management skills required
• Proficiency in CRM software, product usage and other CS related tools
• Bachelor's degree in Computer Engineering or a related field (or equivalent work experience) is a plus
• Demonstrated ability to collaborate and work effectively in a team environment

What we offer

• Remote first culture
• Great culture and perks
• Options & benefits
• Growth opportunities!
• Industry Conferences
• Contribution to local communities by hosting, participating and encouraging our employees to be better ambassadors