Customer Success Manager

The Key Bits

• Location: We can currently only accept applications from candidates located and having long-term working rights in the US.
• Flexibility: We have office hubs in London and Boston, as well as no-office hubs in several European countries. We operate a choice-first work approach that allows you to work fully remotely from Day One even if you are near an office hub.
• Salary: We benchmarked a salary range of $90,000 - $100,000 plus a 20% annual bonus (paid in 4x quarterly instalments based on performance targets) plus equity at IC3 level in our Progression framework for someone based in the US.
• Interviews: The process consists of 3 stages totaling around 2.5 hours over 2 weeks, including a home task.
• Start Date: As soon as you can start.
• Reporting to: Josephine Hanschke, Director of Customer Success.

About the Role

Help us help the world agree faster. Juro has ambitious goals: to become the go-to platform for agreeing and managing contracts globally. With the rise of legal tech and the potential for automation, we are well-positioned to capture this opportunity. We are committed to building a diverse team where everyone feels they belong. Our perks and benefits, along with our choice-first work approach, are designed with inclusivity in mind.

Responsibilities

You have built 3+ years of customer-facing experience, engaging senior stakeholders, including Directors and above, in credible, value-led conversations. You are confident in consistently identifying and nurturing customer relationships across multiple accounts. You are known for strong discovery and problem-solving skills—digging into what's not working and taking proactive action to move things forward.

Qualifications

While this range is an orientation for understanding the level of experience we are looking for, we still want to hear from you if you think you have what it takes but don't quite meet this number. This role isn't for you if:

• Rolling up your sleeves in an early-stage, "build-the-playbook-as-we-go" environment feels chaotic instead of energizing.
• You are not comfortable with travel to meet customers in person—this role involves building relationships face-to-face, not just over Zoom.
• Working outside a rigid 9-to-5 window (to catch East & West Coast customers) sounds like more hassle than opportunity.

Our Mission

Juro exists to help the world agree faster by making legal contracts frictionless, collaborative, and accessible. Our intelligent contract automation platform is on its way to de-throning desktop tools as the paradigm for collaborating on legal documentation around the world. We are rebuilding contracts from the ground up around a browser-native experience, augmenting workflows with powerful AI, and enabling all teams to conduct contracting jobs faster than ever before.

Help Us Help the World Agree Faster

Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally under-represented groups tend to apply only if they check all boxes. So if you think you have what it takes but don't meet every single point above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Every Juror finds their balance across our four core Principles— we hire, develop, and celebrate people who live them every day.

FAQ

For more questions, check if they're answered on: Our extended job description for this role: https://juro.notion.site/us-csm

Our company handbook: https://juro.notion.site/handbook

Our careers page: https://juro.notion.site

Or reach talent@juro.com for anything.