Customer Success Manager

About the role

Join Juicebox as our second Customer Success Manager. You will focus on onboarding new customers, helping existing customers succeed, and expanding accounts.

Responsibilities

• You will onboard new customers to Juicebox and ensure they succeed
• Build out our renewal processes
• Create guides on best practices and update our Knowledge Base
• Resolve on-going customer issues, acting as true partner for them
• Collaborate with the Sales team to expand customer accounts
• Provide product feedback to our Engineering / Product team to continue to improve Juicebox

Requirements

• Deep understanding of recruiting processes and challenges
• Very organized, ability to manage a high number of ongoing customer threads
• Product-mindset
• Located in or willing to relocate to SF (in-person 5 days a week)

Nice to have

• Experience as a recruiter or sourcer
• Familiar with Product-Led-Growth

Benefits

Compensation: $100-$160K base salary, based on experience. Generous benefits, including medical, dental, and vision. Lunch stipend.

Pay

$120K - $170K

Schedule

Full-time