Customer Success Manager

Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short & long-term disability, AD&D, and life insurance
• Alogo stock options

Qualifications

• 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
• Strong project management experience in client relations/account management with a consultative approach
• Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth
• Excellent communication skills, both written and verbal, with experience in individual and group presentations
• Strong interpersonal skills with a track record of building positive relationships
• Skilled in cross-functional leadership and team coordination
• Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations
• Detail-oriented and quality-focused
• Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude
• Revenue Enablement Experience strongly preferred
• Bachelor's degree or equivalent preferred, but not required.
• Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus

Skills

• Working with a portfolio of customers will who range in industry and size to manage their initial and ongoing success; from onboarding and implementation through training and use case expansion
• Using a consultative approach, serve as a trusted advisor to your portfolio of customers, repeatedly guiding them through the expanded use of the Allego blueprint incorporating best practices, new features and new use cases to ensure stickiness and ROI
• Partnering with Sales to manage the smooth transition from Sales to Implementation to Expansion and Renewal
• Acting as the product expert, customer advocate, and liaison between your customers and Allego's Product Management team to translate business requirements into product enhancements
• Executing monthly proactive outreach to clients in order to review usage, opportunities for use case expansion and assess overall level of satisfaction
• Handling customer references, case studies and testimonials for your customers