Customer Success Manager

About the role

Responsible for driving customer success through proactive communication, support, and engagement.

Responsibilities

• Manage customer relationships to ensure high satisfaction levels.
• Provide technical support and guidance to customers.
• Identify and address customer needs and pain points.
• Conduct regular check-ins and gather feedback from customers.
• Collaborate with cross-functional teams to resolve issues and improve customer experiences.

Requirements

• Bachelor's degree in Business Administration, Communications, or related field.
• 2+ years of experience in customer service or a similar role.
• Strong interpersonal and communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Experience with CRM systems and project management tools.

Qualifications

• Excellent problem-solving and analytical skills.
• Ability to build strong relationships with clients.
• Proficiency in Microsoft Office Suite.
• Knowledge of intranet technologies and best practices.

Skills

• Customer-focused mindset.
• Effective communication and presentation skills.
• Strong organizational and time management skills.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Team-building activities and social events.

About Interact Software

Interact Software is an enterprise intranet software company serving over 1,000 customers and millions of employees. Our mission is to inform and connect every organization's greatest asset: its people. For more than 15 years, Interact has worked with organizations like Levi’s, Sony PlayStation, Teva Pharmaceuticals and Domino’s to deliver outstanding intranet experiences. Interact has offices in Manchester, New York, Tulsa and Manila and operates across the whole of the US and Canada, EMEA, and Australia.