Customer Success Manager

Responsibilities

• Assess customer software implementation needs, including business processes, organizational structure, and technical requirements
• Define implementation scope, estimate delivery effort, and validate end-to-end solution alignment with customer objectives
• Lead implementation engagements by aligning InEight solutions with customer requirements and strategic goals
• Serve as a customer advocate, building and nurturing strong relationships with key stakeholders to support long-term success
• Support customers through organizational change management and adoption of new processes and technologies
• Provide consulting support on industry best practices, implementation strategy, data configuration, reporting, system integrations, and operational processes
• Partner with Sales and Technical teams to develop and deliver customer presentations
• Supervise and guide work of other project-team members
• Contribute expertise in complex technical implementations and construction industry business processes

Qualifications

• 7-10 years Construction industry experience leveraging InEight software or comparable construction technology platforms
• Strong background in Project Controls within the engineering & construction industry
• 3-5 years of experience in software implementation, consulting, or customer success roles
• Experience supporting alternative delivery methods with the ability to negotiate contracts, develop proposals, and deliver customer-facing presentations
• Strong workshop facilitation skills with the ability to analyze customer environments and translate findings into implementation plans
• Demonstrated ability to build trusted relationships with customers and guide organizations through technology adoption and change
• Bachelor’s degree or equivalent professional experience