Customer Success Manager
About the role
The Customer Success Manager (CSM) is a mid-level role focused on technical account management, customer onboarding, and long-term customer success. This position owns the end-to-end training experience for new customers—guiding them from initial onboarding through successful deployment and transition into ongoing support. The CSM serves as a trusted technical partner, delivering advanced software training, resolving deployment and usage challenges, and ensuring customers are effectively using WinCan's most advanced software solutions and workflows.
Responsibilities
- Own technical account management for assigned customers
- Manage and execute all customer trainings, with full accountability for successful outcomes
- Deliver software deployments and advanced workflow training, both remotely and onsite
- Serve as the primary point of contact for customers experiencing software or deployment issues
- Maintain accurate and up-to-date training and deployment status in Zendesk
- Meet defined training timelines and milestone goals for each customer engagement
- Collaborate closely with Sales and Administrative teams on key accounts
- Provide user training in both virtual and in-person environments
- Participate in the service leads group to support service strategy and continuous improvement
- Train and mentor internal service team members
- Provide direct support to WinCan’s dealer channel as needed
Qualifications & Skills
- Excellent written and verbal communication skills
- Strong customer service mindset with a solutions-oriented, problem-solving approach
- Experience with or familiarity in CCTV inspection technology
- Ability to work efficiently in a fast-paced, customer-facing environment
- Demonstrated leadership, teamwork, and cross-functional collaboration skills
- Highly organized with proven project and task planning capabilities
- Dependable, self-motivated, and accountable
- Ability to quickly learn and adapt to new technologies
- Familiarity with both field and office use of CCTV inspection software
- Ability and willingness to travel to customer locations as required
Benefits
Note: We are looking for someone for the East Coast Area near Pittsburgh with easy access to an airport.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about required skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.