Customer Success Manager

Qualifications

• Bachelor's Degree in Healthcare Administration, Business or related field
• Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment
• Experience supporting large health systems, payers or provider networks
• Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year (customer visits meet criteria)
• Ability to travel to local/nationwide conferences as required
• Excellent verbal and written communication skills to effectively convey information to customers
• Comfortable presenting to senior leadership, including C-suite executives
• Strong understanding of healthcare organizations, operations, terminology and technical concepts
• Skilled in managing multiple customer accounts and competing priorities in a dynamic environment
• Strong analytical and problem-solving abilities to address challenges and provide effective solutions
• Experience working with EHRs, clinical portals or health data systems
• Self-motivated with the ability to work independently in a hybrid work environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce

Requirements

• Minimum of four (4+) years experience in a customer success, account management, relationship management or business development role, preferably in a healthcare or health IT environment
• Experience supporting large health systems, payers or provider networks
• Five to ten in-person customer visits required per quarter with a minimum of 20 visits per calendar year (customer visits meet criteria)
• Ability to travel to local/nationwide conferences as required
• Excellent verbal and written communication skills to effectively convey information to customers
• Comfortable presenting to senior leadership, including C-suite executives
• Strong understanding of healthcare organizations, operations, terminology and technical concepts
• Skilled in managing multiple customer accounts and competing priorities in a dynamic environment
• Strong analytical and problem-solving abilities to address challenges and provide effective solutions
• Experience working with EHRs, clinical portals or health data systems
• Self-motivated with the ability to work independently in a hybrid work environment
• Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook) and Salesforce