Customer Success Manager
The Ideal "Guidder"
We blend a startup environment with sports team principles—strategic in planning, collaborative in execution, and obsessed with customer wins. We value doers who listen more than they talk and who show up ready to play their best game.
What will you do?
Lead Enterprise customer onboarding - manage end-to-end implementation and adoption for high-value accounts
Drive revenue retention and renewals - ensure contract renewals and maintain strong customer relationships to minimize churn
Execute strategic account expansion - identify upsell opportunities and growth initiatives within existing accounts
Create and deliver training programs - create comprehensive programs tailored to customer needs and use cases
Create compelling business cases - develop ROI-focused business reviews and expansion strategies
Monitor and optimize customer health - track metrics and maintain proactive communication with key stakeholders
What will you need to have?
2+ years of Customer Success experience - proven track record in SaaS environment managing Enterprise accounts
Account growth expertise - demonstrated success in expanding and growing existing customer relationships
Video creation experience - hands-on experience with video creation and editing tools
Exceptional communication skills - strong presentation abilities and relationship-building across all organizational levels
Strategic mindset - problem-solving approach with attention to detail and business impact focus
Self-starter mentality - ability to work independently, take initiative, and drive results
Bonus points if you have:
Experience with HubSpot, Intercom, and Mixpanel
Background with video documentation and knowledge management solutions
Track record of driving customer adoption and reducing churn
Pay & Benefits
Your journey with Guidde
Leave Your Mark: Contribute meaningfully to our growth story and drive Enterprise success in the US market
Work Your Way (Hybrid): Enjoy a flexible work arrangement based in New York City
Innovate Together: Be part of a collaborative and forward-thinking team revolutionizing knowledge sharing
Fuel Your Growth: Access opportunities for professional development and advancement in customer success
Your Value Matters: Receive a competitive compensation and benefits package
The salary range for this position is $110,000 - $135,000 OTE + equity and benefits.