Customer Success Manager

About the role

We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion.

Responsibilities

• Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
• Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
• Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
• Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
• Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
• Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

Requirements

• 4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
• Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions.
• Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni).
• Experience with AI products & integrations is a strong plus.

Qualifications

• US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).

Skills

• You're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.
• You're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.
• You're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.
• You're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.
• You communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup.

Benefits

• Competitive compensation philosophy: hire the best people in the market and pay them accordingly with salary, variable, and equity.
• A diverse and inclusive workplace where amazing talent comes from all kinds of life journeys and experiences.

Pay

Compensation details will be discussed during the interview process.

Schedule

Work from our San Francisco office 5 days a week once we have one.