Customer Success Manager

Responsibilities

• Join a dynamic team as a Customer Success Manager, fostering client relationships and ensuring satisfaction in the LED lighting industry.
• Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
• Oversee daily customer service operations, ensuring seamless interactions across email, phone and online platforms.
• Handle escalated customer concerns and resolve issues with professionalism and efficiency.
• Work closely with the sales team to assist customers and help drive conversations.
• Train and supervise customer service representatives, fostering a supportive and high-performing team.
• Collaborate with logistics and warehouse teams to ensure smooth order fulfillment and delivery processes.
• Utilize customer service software such as Great Plains and Asana.
• Manage a portfolio of clients, addressing inquiries and providing tailored solutions to enhance their experience and retention.
• Collaborate with internal teams to streamline processes and deliver exceptional service to clients.
• Contribute to a fast-paced, innovative environment, driving customer satisfaction and organizational growth.
• Address complex client challenges and provide strategic solutions.

Requirements

• Associate’s degree in business or relevant discipline with a minimum of 2 years of Customer Service Management and Sales Operations experience.
• Proven track record (knowledge of LED signage or LED architectural lighting industry is a plus)
• Working knowledge of Microsoft Dynamics
• Self-motivated, able to independently manage various activities with minimal supervision.
• Customer-oriented mindset
• Excellent communication, listening and collaboration skills with a problem-solving mindset.

Benefits

• Competitive compensation (based on experience)
• Comprehensive medical, dental and vision insurance
• Employer-paid life insurance
• 401(k) employer contribution
• Paid time off and holidays
• Dynamic work environment
• Opportunity for advancement

Pay

Salary: 75k - 90k

Schedule

Full-time

Locations

USA

About GENLED Brands

GENLED Brands™ is a worldwide LED lighting solutions leader. With a global footprint of employees, factories, assembly facilities, distribution centers and sales offices on 6 of the 7 continents, GENLED Brands™ strives to advance both technology and sustainability through its unparalleled commitment to progression.

GENLED Brands™ is an industry pioneer and thought leader. We acquire companies and brands that work collaboratively and in an agile manner, and provide access to a global LED manufacturing, supply and distribution infrastructure that allows them to create leading-edge designs with real-world applications while developing products that meet the most stringent testing requirements for performance, reliability and safety.

Industry professionals look to GENLED Brands™ to “Light Up The World” with all kinds of LED systems. Headquartered in East Rutherford, NJ, GENLED Brands™ includes AgiLight, which offers premium innovative signage lighting, and Acolyte, which provides unmatched custom architectural lighting solutions for interior and exterior projects.