Customer Success Manager

Job Summary

We’re hiring our first Customer Success Manager at FurtherAI. As our Customer Success Manager, you’ll onboard and support customers, help them succeed with our AI Teammates, and grow accounts over time. You’ll work closely with founders and engineers to turn feedback into product improvements and build scalable processes from the ground up.

High Impact

Be the voice of the customer across product and GTM teams.

Real Ownership

• Build playbooks
• Improve onboarding
• Lead retention strategy

Mission-Driven

Help reinvent commercial insurance with reliable, intelligent AI workflows.

Early Team

Join a tight-knit, high-performing group shaping how work gets done in insurance.

Own customer onboarding, training, and early success milestones

• Manage a portfolio of accounts
• Drive satisfaction, retention, and upsell opportunities
• Run QBRs and regular check-ins
• Surface needs and preempt churn risks

Translate customer feedback into product and model improvements

• Collaborate with engineering and founders
• Escalate and resolve technical issues

Create and iterate on internal CS processes, playbooks, and reporting systems

• Contribute to documentation, FAQs, and knowledge base

Requirements

• 4+ years in Customer Success or Account Management, ideally in B2B SaaS with $50 - 100K ACV customers
• Led customer onboarding and expansion efforts
• Comfortable owning renewal/upsell targets
• Process-driven, customer-obsessed, and execute with discipline
• Thrive in ambiguity and love building things from scratch
• Experience working closely with product or technical teams
• (Bonus) Experience in regulated industries like insurance, finance, or healthcare

Benefits

Competitive compensation package including a salary range of $80K - $140K, benefits, and remote work options.

Pay

$80K - $140K

Schedule

Full-time