Customer Success Manager

About the role

We're hiring an experienced Customer Success Manager to own our customer relationships end-to-end. You'll be the primary point of contact for our accounts: onboarding them, expanding usage across the team, and making sure our customers are psyched about Fresco. This is a senior IC role with significant autonomy and the ability to execute against a proven playbook built by the founding team.

What You'll Do

• Lead onboarding for new accounts, ensuring fast time-to-value and confident product adoption
• Own the full customer lifecycle, from kickoff through renewal and expansion
• Build deep relationships with key stakeholders at each account (estimators, ops leads, owners)
• Monitor account health and usage data to stay ahead of churn and surface expansion opportunities
• Diagnose and resolve customer-facing bugs and product issues directly: triaging, reproducing, and working with engineering toward a fix rather than just escalating
• Translate customer feedback into clear, actionable product insights for the engineering team
• Develop and refine onboarding materials, help documentation, and success playbooks
• Partner with sales on upsell and cross-sell opportunities

What We're Looking For

The right candidate… - Is exceptional with people: You give customers the "warm and fuzzies." You make them feel heard, build trust quickly, and know how to manage difficult conversations without losing the relationship - Is product-minded: You think in workflows and edge cases. You can articulate why a customer is frustrated in a way that's immediately useful to an engineer or PM - Resolves issues, doesn't just surface them: When a customer hits a problem, you drive it to closure. You follow through until they're unblocked — no ticket-filing and waiting - Is a clear, direct communicator: Equally comfortable with an estimator on the shop floor as with a VP of Operations - Has strong operational instincts: You build systems, track the right metrics, and follow through - Is comfortable in an early-stage environment: Ambiguity doesn't faze you; you create structure where there isn't any - Bonus: Experience in construction tech, AEC software, or working with trade contractors

Why Join Fresco

This is a huge inflection moment for our team. We've got real traction and customers who are underserved and genuinely excited about what we're building. You'll have tremendous ownership and meaningfully contribute to our mission of capturing this multibillion-dollar market.

Meaningful equity

Competitive salary and benefits

Direct collaboration with founders

Please record a 1-minute video introducing yourself and send it to arvind at fresco-ai.com alongside your resume and LinkedIn profile.