Customer Success Manager

About the role

The Customer Success Manager will nurture Franklin Electric’s vision to create and sustain differentiated, consistent, and end-to-end ownership of providing a best-in-class experience to our best customers. This role plays a vital role in shaping a better future for generations to come.

Responsibilities

• Develop and champion the mission, vision, and strategy of Customer Success and support the team to create and achieve key objectives, action plans, and timetables.
• Identify, measure, and monitor key performance indicators against strategic goals, trends, and best practices.
• Perform as a chief Voice of the Customer (VOC) officer, aligning customer expectations to internal business best practices.
• Lead, coach, and further develop Customer Success talent.

Requirements

• Requires 5+ years of related professional experience.
• Demands a Bachelor's degree in business or related fields.
• Requires managing the entire employee lifecycle and team performance.
• Demands advanced communication skills for internal and external groups.

Qualifications

• If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
• Effective communicators who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Skills

• Self-motivated and collaborative individual.
• Effective communicator with strong stakeholder engagement skills.
• Cross-functional relationship builder.

Benefits

FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more!

We offer competitive salaries, comprehensive benefits, and amenities such as:

• Generous paid time off & holidays
• Paid parental leave & on-site motherhood rooms
• 401(k) with matching & service contributions
• Health, dental, vision, life insurance
• Short & long-term disability
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Pay

Competitive salaries.

Schedule

Not specified.