Customer Success Manager

About the role

You will be a trusted strategic partner to the world’s leading Consumer Goods, food & beverage, and retail brands—empowering them to unlock the full value of the GoSpotCheck field execution platform. You’ll guide customers from kick-off to go-live, deliver hands-on training, and drive adoption of FORM’s rapidly expanding AI capabilities, including Image Recognition. You’ll dig into your customers’ data and business rules, surfacing actionable recommendations on platform configuration, data integrity, and best practices.

Responsibilities

• Guide customers from kick-off to go-live
• Deliver hands-on training
• Drive adoption of FORM’s AI capabilities
• Dig into customers' data and business rules
• Surfacing actionable recommendations on platform configuration, data integrity, and best practices
• Build authentic, lasting relationships with key stakeholders
• Consistently demonstrate the ROI of our partnership
• Position FORM as an indispensable part of their operations

Requirements

• 2-3 years’ experience managing B2B customers
• Comfortable working directly with executives and senior-level management
• Experience managing simultaneous projects in a customer-facing role
• Data-driven results
• Advanced Excel skills
• Experience in Image Recognition (IR) or AI/Deep Learning
• Exceptional written and verbal communication skills
• Proven track record of building successful relationships with customers
• History of retaining and growing customer portfolio
• Prioritizing and focusing on what is important
• Collaborating and building relationships with many other teams throughout the company
• Curious about AI and comfortable helping customers adopt new technology

Qualifications

• Bachelor’s degree

Skills

• Data analysis
• Customer relationship management
• Project management
• Communication skills
• AI/Deep Learning
• Image Recognition

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) retirement plan
• Paid parental leave
• Flexible vacation policy
• Company-provided work equipment
• Opportunities for internal growth and career development

Pay

$75,000 – $85,000 annually, base salary. Exact compensation may vary depending on skills, experience, and location within the United States.

Schedule

Full-time W-2 position.