Customer Success Manager

The Role

We're hiring a CSM focused on our media + agency vertical, supporting clients like NBCU, Paramount, Hearst, Disney, and Publicis. You'll own relationships with national broadcasters, TV networks, media groups, and agencies – driving adoption, attribution, and expansion. This is a hybrid role that blends technical fluency with commercial instincts and a relentless focus on delivering measurable outcomes.

Requirements

• 4-8 years in media-focused CSM, Account Management, or similar roles
• Proven track record managing at-risk accounts, driving renewals, and hitting NRR targets
• Proven success working with media brands, ideally in TV or digital broadcast environments
• Experience managing platform migrations or complex product transitions for enterprise clients
• Strong understanding of attribution, analytics, and media KPIs
• Experience using CRM and CS platforms like HubSpot and health score tooling experience is a major plus

Qualifications

• Clear, concise communicator, comfortable presenting to senior stakeholders and comfortable pushing back when needed
• Ability to operate independently and deliver in a fast-paced, high-growth startup

Pay

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $105-125k OTE plus equity.