Customer Success Manager

About the role

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Responsibilities

• Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
• Help sales win by getting new customers to success on their most important metrics FAST
• Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
• Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
• Collaborate with marketing to bring new customers into our community and help them share their story
• Either already are or become obsessed with eCommerce customer experience/support
• Go above and beyond consistently

Requirements

• Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community
• Have a deep understanding of healthcare data standards (HL7, FHIR, HIPAA)
• Understand payer/provider dynamics and patient experience workflows

Qualifications

• Experience at an early-stage Healthtech or Retail tech company (Series A–C)
• Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)

Skills

• Strong communication skills
• Ability to work independently and as part of a team
• Passion for customer success and eCommerce customer experience/support

Benefits

• Comprehensive healthcare and unlimited vacation
• Mandatory half week for everyone over July 4, and a full week off at the end of the year
• In office 5 days/week

Pay

Final compensation may vary based on location, experience, and qualifications. This role is also eligible for bonus and/or commission as well as equity, in accordance with company policy, and subject to board approval. Compensation Range: $80,000—$110,000 USD

Schedule

In office 5 days/week