Customer Success Manager

About the role

EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. We’re hiring Customer Success Managers to join our Account Management Team at EMARKETER. The Role and Team: As a Customer Success Manager, you'll partner closely with Account Managers and Account Directors to support a portfolio of corporate clients, drive platform adoption, and develop the skills necessary for a long-term career in Account Management. This is an entry-level commercial role designed for ambitious professionals who are eager to learn, highly coachable, and excited to build expertise in client engagement, retention strategy, and account management. You'll work directly alongside experienced Account Management leaders while developing the skills needed to eventually manage client relationships independently. This is a hybrid role based out of our New York City office, with regular in-office expectations.

Key Responsibilities

• Partner closely with Account Managers and Account Directors to support day-to-day client engagement activities.
• Lead onboarding and training sessions for users across your assigned portfolio of corporate clients.
• Drive platform adoption by helping clients maximize the value of their EMARKETER subscriptions.
• Monitor account engagement and usage data to identify retention risks and potential growth opportunities.
• Gather client feedback and communicate insights to Account Managers and Account Directors.
• Maintain accurate account records and activity tracking within Salesforce and other commercial systems.
• Support renewal, retention, and expansion initiatives through consistent client engagement and account monitoring.

Basic Qualifications

• Bachelor’s degree
• Strong written and verbal communication skills
• Demonstrated ability to manage multiple priorities and meet deadlines
• Strong organizational skills and attention to detail
• Proven leadership experience through school, athletics, community organizations, internships, or previous employment

Preferred Qualifications

• 1-3 years of professional experience in sales, account management, customer support, or a related field
• Recent graduates with a degree in marketing, media, communications or journalism are welcome to apply
• Experience working with customers, clients, or stakeholders in a professional setting
• Experience using CRM systems such as Salesforce is a plus

Salary and Benefits

• Base salary: $70,000-$75,000 (dependent on skills, experience, and competencies)
• Additional variable compensation with on-target earnings of $75,000-$82,000
• Unlimited PTO, 10 paid holidays, and 16 weeks of parental leave
• Comprehensive medical, dental, and vision insurance plans
• Matched and vested 401k plan
• Access to resources for financial planning guidance, family planning services, mental health support, and Employee Assistance Programs (EAP)
• Additional benefits include commuter benefits, phone reimbursement, gym membership discounts, and more

About EMARKETER

EMARKETER is the world's leading research company focused on digital transformation. We hire people who are passionate about providing business leaders with actionable data and insights in the areas of digital marketing and advertising, media, retail and ecommerce, financial services, healthcare, and more. Our clients, who rely on our content to make informed decisions, include top global brands within Fortune 1000 companies, as well as smaller firms striving to compete in a digital age. At EMARKETER, we pride ourselves on an inclusive work environment and continuously strive for diversity of thought, identity, and experience while encouraging growth and providing support to team members throughout the organization. EMARKETER is committed to corporate transparency through regular business updates and an always-open line of communication.