Customer Success Manager

About the role

We're seeking a customer-obsessed professional who thrives in fast-paced environments. You are proactive, analytical, and relationship-driven, able to translate customer needs into actionable strategies while serving as both customer advocate internally and Allegrow champion externally.

Responsibilities

• Drive customer onboarding, adoption, and retention by creating and executing comprehensive success plans
• Outline and manage the onboarding process to ensure customers have a smooth start using the platform
• Empower customers through regular product training sessions and share best practices for optimizing their outbound email playbook
• Proactively reach out to customers with tailored recommendations to maximize their usage of Allegrow
• Align with key account initiatives to build compelling business cases that support Allegrow's usage and expansion opportunities
• Monitor customer health and identify strategic expansion opportunities within existing accounts
• Analyze lost accounts, identify reasons for churn, and develop action plans to win back customers
• Act as the customers' advocate to the product team, communicating how Allegrow could be improved to better serve customer needs
• Track account health metrics and forecast potential churn to enable proactive intervention
• Identify ideal accounts that can become long-term Allegrow advocates and work toward building case studies and testimonials
• Develop expertise in contact data and the GTM landscape to understand competitive positioning and complementary use cases

Requirements

• Proven experience in customer success, account management, or similar customer-facing roles, preferably in SaaS
• Experience in a fast growth early stage start-up
• Excellent communication and presentation skills with the ability to build relationships at all organizational levels
• Data-driven approach to tracking customer health, identifying patterns, and making strategic recommendations
• Experience with email deliverability, GTM strategies, or marketing technology is highly beneficial
• Ability to translate customer feedback into actionable product insights
• Strong problem-solving skills and ability to think strategically about customer needs
• Experience with customer success platforms and CRM systems
• Self-motivated with the ability to work independently while collaborating across teams

Qualifications

• Bachelor's degree or equivalent practical experience

Skills

• Customer success
• Account management
• Email deliverability
• GTM strategies
• Marketing technology
• Communication and presentation
• Data analysis
• Problem-solving
• CRM systems

Benefits

• Flexible remote work option
• Opportunity to join a high-growth, mission-critical SaaS company
• Direct reporting to the CEO
• Championing customer success and driving retention

Pay

• Competitive salary based on experience

Schedule

• Full-time

Contact

To apply, send a 60 second video on why you'd be a good fit, and attach your resume on an email to info@allegrow.co.