Customer Success Manager

KEY RESPONSIBILITIES

• Manage 8 to 10 client accounts with the support of a dedicated cross-functional team.
• Drive contract renewal and project sales activities within assigned accounts to meet service renewal and expansion targets, to include cultivating leads and generating and presenting proposals.
• Analyze clients’ environments and needs regularly to identify new sales opportunities.
• Cook up and manage client equipment acquisition and scheduled maintenance.
• Obtain, evaluate, and select quotes from vendors and partners to meet client needs.
• Act as Incident Manager for issues affecting clients during regular business hours.

WHAT WE OFFER

• A strong company culture with an employee-first focus
• Medical plans through the Federal Employee Health Benefits program for tribal employers
• A comprehensive dental program with child orthodontic coverage
• Company paid vision, life, short-term and long-term disability
• Additional voluntary benefit programs
• 401(k) with a generous match
• 11 annual paid company holidays
• Generous paid time off including accrued PTO, Floating Holidays, Emergency Medical Leave, and Parental Leave
• Hiring referral bonus
• TicketsAtWork – an exclusive discount program with access to entertainment, travel, activities, pet insurance, and much more!

ABOUT US

Established in 1979, designDATA is an IT Managed Services Provider operating out of the Washington, DC Metro area. We are focused on equipping organizations with scalable solutions that enable teams to do their best work securely. We provide 24/7 tech support, data center and cloud services, robust cybersecurity solutions, exceptional end-user training, and enterprise-level consulting services. We strive to see the world through our clients' eyes, aligning IT operations with organizational priorities, and ensuring staff have the resources they need to excel.