Customer Success Manager
About Cut+Dry
Cut+Dry is revolutionizing the $300B U.S. foodservice distribution industry. We transform how distributors sell, operate, and run their businesses by driving true operational change and measurable business impact. Our platform provides a unified solution for ordering, shopping, payments, and workflow automation, combining deep industry expertise, powerful technology, and hands-on partnership.
What You Will Do
Own the executive relationship at each distributor in your portfolio, from onboarding through long-term growth.
Build and run structured rollout plans that turn signed contracts into daily ordering behavior across the distributor's customer base.
Act as a strategic advisor to distributor leadership, recommending features that fit their business and redirecting requests that would waste development time without improving their results.
Work closely with our technical implementation team while staying focused on business outcomes, not technical details.
Design phased launch plans with distributor leadership, prioritizing the customer segments with the highest adoption potential first.
Track usage metrics weekly and catch early warning signs of disengagement before they become retention problems.
Identify platform capabilities that customers are not using and drive awareness and adoption of new features.
Must Have
Foodservice distribution experience. Understanding how sales reps work, how distributor operations run, how different customer segments behave differently, and how pricing and ordering systems connect is essential.
Executive presence. Ability to push back respectfully with C-level executives at major distributors.
Consultative mindset. Patience, strategic thinking, and the confidence to say "that is not in your best interest right now."
Technical fluency (not expertise). Understanding enough about integrations, platform capabilities, and system trade-offs to have credible conversations without deferring to engineering every time.
Track record driving adoption or change management at enterprise B2B accounts with measurable outcomes.
Comfort with ambiguity. Defining processes as they are being built.
Nice To Have
Familiarity with ERP environments common in foodservice (Dynamics, AS/400, etc.).
Experience in SaaS, digital transformation, or product-led growth where platform stability and standardization mattered.
Background in customer success, consulting, or revenue operations at a B2B technology company.
Why Work At Cut+Dry
Competitive compensation, including performance-based bonuses.
Remote role (US).
Medical, dental, and vision coverage.
Unlimited PTO.
Results-driven culture that values ownership, impact, and balance.