Customer Success Manager

About the role

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Requirements

Required:

• Educational Background: Bachelor’s degree in Business, Engineering, or a related field.
• Professional Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: Strong interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Qualifications

Preferred:

• Experience with Kubernetes solutions.
• Knowledge of regulatory compliance in the tech industry.
• Experience in managing large-scale customer engagements.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite.

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Pay

Compensation will be paid in the range of up to $155,000 - $175,000 OTE. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants knowledge, education, and abilities, as well as internal equity and alignment with market data.

Schedule

This is a full-time position.