Customer Success Manager

About the role

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business needs and technical requirements.
• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions.
• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.
• Deliver training sessions and workshops to customers on the use and benefits of our products and services.
• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

Requirements

Required qualifications include:

• Education: Bachelor’s degree in Business, Engineering, or a related field.
• Experience: Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.
• Technical Proficiency: Understanding of computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.
• Interpersonal Skills: Strong interpersonal, communication, and presentation skills.
• Relationship Building: Demonstrated ability to build relationships at all levels within an organization.
• Adaptability: Comfortable working in a fast-paced environment with ambiguous and/or iterative fact-sets.

Qualifications

Preferred qualifications include:

• Experience in the AI and ML industry.
• Knowledge of Kubernetes and other cloud-based technologies.
• Experience in managing and optimizing large-scale AI and ML projects.

Skills

Key skills required for this role include:

• Strong customer service and relationship management skills.
• Technical proficiency in cloud computing and AI/ML technologies.
• Ability to communicate complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving skills.
• Excellent organizational and project management skills.

Benefits

• Competitive compensation
• Restricted Stock Units
• Paid time off & paid holidays
• Comprehensive health, dental & vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term and long-term disability
• Mental health & wellness support
• Commuter benefits (parking & transit)
• Cell phone stipend
• 401(k) Retirement plan with company match up to 4% of salary
• Volunteer time off

Pay

Compensation will be paid in the range of up to $155,000 - $175,000 OTE. Restricted Stock Units are included in all offers. Compensation to be determined by the applicants' knowledge, education, and abilities, as well as internal equity and alignment with market data.

Schedule

This is a full-time position.

Equal Opportunity Employer

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.