Customer Success Manager

About the role

The Customer Support Specialist will be the first point of contact for hundreds of new customers joining the AI recruiting marketplace. They will handle real-time communication through various channels like chat, Slack, and email, and provide pipeline updates. With deep product expertise, they will shape onboarding processes at startup velocity.

Responsibilities

• Handle real-time communication through chat, Slack, and email
• Provide pipeline updates to new customers
• Shape onboarding processes at startup velocity
• Lead customer engagement and support
• Work closely with GMs and Strategic Leads
• Build support processes that align with the company's vision for AI in recruiting

Requirements

• 3-8 years of total experience in customer support or related field
• Experience with AI and machine learning concepts
• Strong communication skills, both written and verbal
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in using customer support tools and platforms

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience with customer support software and platforms
• Understanding of AI and machine learning principles

Skills

• Customer service skills
• Technical aptitude
• Problem-solving abilities
• Attention to detail

Benefits

• Competitive compensation package including base salary of $90K - $120K
• Equity options
• Flexible work schedule
• Professional development opportunities
• Collaborative and supportive work environment

Pay

• $90K - $120K

Schedule

• Full-time