Customer Success Manager

About Us

Corner Health is an early-stage technology company building the operating system for independent primary care. We give Nurse Practitioners (NPs) everything they need to start and run their own practices — from billing and insurance infrastructure to AI-powered workflow automation. We’re positioned to be the fastest growing in-person primary care company ever.

Corner Health was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more.

About The Role

At Corner Health, we’re building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology. This is a completely new model of care. Today, 88% of patients prefer a provider powered by Corner Health vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works. That foundation creates a unique opportunity.

This role is about unlocking that. As the Customer Success Manager, you’ll own the end-to-end process of launching new nurse practitioner practices on the Corner Health platform.

What You’ll Work On

• Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients
• Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch
• Conduct launch readiness checks and troubleshoot issues before go-live
• Serve as the primary point of contact for providers during the launch window, available and responsive via phone, text, and email
• Cook up with credentialing, billing, and operations teams to ensure pre-launch checklist is complete
• Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers
• Rinse and repeat

Refine the Launch Playbook

• Document and identify bottlenecks and build repeatable processes
• Coordinate with credentialing, billing, and operations teams: You will ensure all pre-launch requirements are met on time
• Provide coaching and direction for new providers: Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication

Report on Launch Metrics

• Time to first appointment
• Credentialing cycle time
• Early appointment volume and flag at-risk launches

What You’re Like

• You're empathetic and emotionally intelligent, able to steady first-time practice owners through the uncertainty of launching a business
• You have a high degree of autonomy and the ability to scale from 10 to 1000
• You're excited to work directly with providers
• You have 1-3 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator
• You're a natural project manager who can track 20+ launches at different stages without dropping details
• You're comfortable with technology and quick to learn new systems (EHR platforms, scheduling tools, CRMs)
• You thrive in fast-moving, early-stage environments where processes are still being built
• You're energized by checking things off a list and making sure nothing falls through the cracks
• You thrive on a team and are naturally collaborative
• You enjoy working in-person (our office is in Santa Monica, CA); you either live in LA or are excited to move to LA

Benefits

• Competitive salary & equity compensation
• Top-tier health and dental
• Health & wellness stipend
• Eligible to participate in company-sponsored 401(k) plan

What We're Like

You’re joining an early-stage company - it’s important to learn more about what we’re like! We're a small team with high ownership and high autonomy. We are motivated by the providers we get to know, and the patient lives we impact. We love celebrating when one of our providers hits a patient growth milestone, when we see a stellar review written by a patient who finally feels listened to, or when we ship a quick feature request that a provider has (our fastest time from request → live was 12 minutes!) We use best-in-class tools to move fast and punch above our weight, and the work we do has a direct, tangible impact on people's health and lives, and we feel that every day.

Lastly - one of our team values is "Life is short - it's OK to laugh". Whether it's late-night team dinners, mini golf, or just jamming on new ideas for our providers - we work hard and have fun doing it.

Cornel Health is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

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