Customer Success Manager

Duties / Responsibilities

• Create market and product strategy by studying various markets, market share potentials, and growth potentials in assigned territories.
• Execute sales and sales growth in assigned markets to supply the home building facility with budgeted production run rate.
• Develop an empirical understanding of target audiences – their attitudes, behaviors, needs, and opportunities for engagement.
• Manage and maintain knowledge of products and merchandising, inventory management, and promotions, making positive adjustments when needed.
• Elevate housing and perceptions of the industry and brand through customer focus.
• Oversee successful and efficient implementation of training in technology, social media, service and parts processes, consumer insights, and other forms of marketing as needed.
• Continuously prospect new avenues to build market share while keeping a keen focus on providing exceptional customer service to create brand loyalty and build referrals.
• Maintain the vision of continuous coaching and sharing ideas to retail partners and home building facilities to ensure optimal growth for all locations.
• Organize sales responsibilities to maximize clarity, efficiency, and productivity to meet established goals.
• Identify opportunities for improving business processes to increase brand loyalty and drive customer referrals.
• Proactively face challenges while being committed to providing customers with excellent services and products.
• Create engagement and awareness to positively influence NPS and customer referrals.
• Train retail partners on social and digital media best practices to ensure brand exposure in ways most applicable to the customer.
• Conduct visits to retail partners for hands-on training and product updates.
• Stay up to date on trends within the industry through frequent competitive analysis.

Qualifications

• Associates (2 year) degree with a preference for business, sales, economics, marketing, math or similar majors that require data-based decision making preferred.
• Bachelor’s (4 year) degree a plus.
• 3+ years of work experience preferred in the areas of Sales, Marketing Research, Market Intelligence, or Consulting.
• Great communication skills, written and verbal.
• Continuous willingness to learn, grow, and gain understanding as a leader in our organization.

Physical Requirements

• Must be able to lift and carry up to 50 lbs.
• Work may require stooping, bending, crouching, crawling, pushing, and / or pulling.
• Must be able to communicate with others via phone, email, and in person.
• Must be able to exchange accurate information with others.
• Work environment is not temperature controlled and may result in exposure to extreme temperatures.
• Work in an environment with airborne & aerosol particles such as dust, dirt, drywall and/or paint.
• Work primarily involves sitting / standing, up to 4 hours at a time.

Key Values

• Ideal Team Player – Humble, Honest & Smart
• Trustworthy – Have good sense of judgment and decision making, honesty in all situations, and capable of handling and maintaining highly confidential information.

Why Clayton?

• Full-time team members have the flexibility to create their own health, dental, and vision benefits package.
• Clayton provides competitive 401K programs, including investment options and company matching for full and part time team members after one year to help our team members achieve their financial goals.
• Additional benefits include paid parental leave, tuition reimbursement, Employee Assistance Programs, and more.
• At Clayton, we encourage holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.
• Clayton is committed to creating an inclusive workplace. Clayton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.