Customer Success Manager

Solving a real-world challenge

We’re addressing a critical problem that affects millions of patients and providers daily. Our AI agents outperform human schedulers and restore the time needed to focus on patients.

Early-stage with strong market validation

We’ve seen 10x revenue growth in the last year alone. We handle millions of interactions for customers ranging from virtual care clinics to a $5B health insurance company.

Founding team

• Our CEO is a Stanford/Harvard-trained physician and clinical ops leader (Two Chairs, Ophelia)
• Our CTO is an ex-Amazon Alexa engineer who led AI/ML teams at Salesforce

Customer responsibilities

• Serve as the primary point of contact for customers after go-live
• Build deep relationships with key stakeholders to drive adoption and satisfaction
• Take accountability for NRR across your book of business
• Lead weekly syncs and quarterly reviews, ensuring seamless communication flow between customers and internal teams
• Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value

Qualifications

• 2+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS
• Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities
• Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value
• Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers
• Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball
• You thrive in ambiguity where you'll define processes from scratch rather than follow established playbooks
• You're energized by customer relationships and see renewals and expansions as the natural result of delivering exceptional value
• You don't wait for perfect systems; you create the infrastructure needed to scale customer success as the company scales
• You can context-switch between strategic planning and tactical execution without losing momentum

Mentorship and benefits

• Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development
• Meaningful equity: Early employee stock options with significant ownership potential
• Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches
• Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team