Customer Success Manager

Key Responsibilities

• Manage customer relationships from onboarding through renewal
• Help customers realize value from the VODA.ai platform
• Monitor customer health and engagement, identifying risks and growth opportunities
• Lead account planning and renewal readiness
• Collaborate with Sales, Product, and Engineering teams
• Support consulting partners
• Maintain accurate customer records and health metrics in HubSpot

Qualifications

• 3+ years of experience in Customer Success, Account Management, Client Services, or similar customer-facing role
• Proven experience managing customer relationships and accountability for retention, renewals, customer health, or account growth
• Strong communication and presentation skills, with ability to engage confidently with both technical and business stakeholders
• Experience leading customer meetings, business reviews, onboarding sessions, or strategic account discussions
• Ability to identify customer risks and opportunities and proactively develop improvement plans
• Experience using CRM platforms such as HubSpot, Salesforce, or similar tools
• Strong organizational and project management skills to manage multiple customer accounts simultaneously
• Experience collaborating cross-functionally with Sales, Product, Engineering, or other internal teams

About VODA.ai

VODA.ai uses Artificial Intelligence (AI) to help water utilities predict pipe and meter failures and detect lead issues. Founded in 2017 and headquartered in Boston, MA, the company serves customers worldwide with a multi-award-winning solution. Learn more at voda.ai/about.

Job Details

Location: Remote (USA), Boston, MA
Job Type: remote
Posted: 22 days ago