Customer Success Manager

What is Box?

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

What You'll Do

• Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
• Surface insights from your portfolio to influence territory planning and process improvements.
• Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.

Qualifications

• 2+ years of customer success, account management, or related client-facing experience managing a book of business.
• Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
• Strong relationship management and communication skills; comfortable leading demos and executive conversations.
• Operationally rigorous with experience navigating business systems for forecasting and health tracking.
• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
• Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.

Benefits

Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks.

Pay

United States Pay Range: $86,500 - $138,500 USD

Schedule

Hybrid: Based in New York with 3 days/week in-office; travel within the region as needed.