Customer Success Manager

About the role

Our Customer Success team powers long-term customer value and growth across the West region. We're hiring Customer Success Managers based in the San Francisco area to own a book of Mid-Market accounts, drive adoption, and partner with customers to deliver measurable outcomes.

Responsibilities

• Own a book of Mid-Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
• Create account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
• Collaborate cross-functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
• Surface insights from your portfolio to influence territory planning and process improvements.
• Champion a growth mindset and experiment with AI-enabled workflows to scale customer success.

Requirements

• 2+ years of customer success, account management, or related client-facing experience managing a book of business.
• Proven track record of ownership and proactive problem-solving that led to measurable customer outcomes.
• Strong relationship management and communication skills; comfortable leading demos and executive conversations.
• Operationally rigorous with experience navigating business systems for forecasting and health tracking.
• Growth-minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
• Comfortable managing Mid-Market portfolio, prioritizing impact across multiple accounts.

Qualifications

• Hybrid: Based in San Francisco with 3 days/week in-office; travel within the region as needed.
• Experience in SaaS or with non-traditional backgrounds that demonstrate strong account ownership is welcome.

Skills

• Customer Success Management
• Account Management
• Product Demos
• Operational Rigor
• AI Integration
• Relationship Building

Benefits

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

Pay

United States Pay Range: $86,500 USD - $138,500 USD

Schedule

Hybrid: Based in San Francisco with 3 days/week in-office; travel within the region as needed.

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation.