Customer Success Manager

About Alpaca Health

Alpaca Health is a business-in-a-box for autism care providers, helping them launch, run, and grow independent practices. We provide an AI-powered EHR to eliminate administrative overhead and support clinicians in becoming owners of the future of healthcare.

We are expanding rapidly, operating in Texas and Colorado, and plan to open up 4 more states in 2026. We have raised $12M+ from leading VCs including Core Innovation Capital, Adverb Ventures, and South Park Commons.

Role: Customer Success Manager

• Act as a strategic advisor to providers
• Build trusted relationships with clinicians and practice owners
• Diagnose practice challenges and develop actionable growth plans
• Track performance metrics and ensure providers are progressing toward goals
• Share best practices across the network to improve clinical and business outcomes
• Improve product adoption and operational excellence
• Help providers use Alpaca's tools effectively to run their practice
• Surface workflow issues and collaborate with Product and Operations to improve systems
• Translate real-world provider feedback into scalable playbooks and process improvements
• Own outcomes, not just activity
• Measure success through provider growth, retention, and revenue performance
• Prioritize high-impact work rather than routine check-ins or reactive support
• Step into ambiguous situations and move them forward with urgency and structure
• Drive practice growth and revenue outcomes
• Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.
• Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing
• Support providers in hiring, staffing planning, and scaling their services responsibly

Who We’re Looking For

• Work incredibly hard
• Think like owners and care deeply about real outcomes
• Are comfortable working in fast-moving, high-accountability environments
• Can turn messy operational realities into structured plans
• Communicate clearly and build trust quickly
• Are data-driven and comfortable working with performance metrics
• Ambitious and excited to grow into leadership roles as the company scales
• NYC-based candidates preferred, but we are open to remote / hybrid candidates

Why Join

• Direct impact on families and clinicians from day one
• Real ownership over provider growth and network performance
• Exposure to company-building across product, operations, and go-to-market
• Fast learning curve and strong leadership growth opportunities

Career Path

• Competitive salary
• Meaningful equity
• Health benefits
• Flexible PTO

Compensation Range

$80K - $160K