Customer Success Manager

Requirements

• 5 years experience in a fast-paced SaaS client services role, including new customer implementation, onboarding, and ongoing relationship management preferred.
• Strong project management experience in client relations/account management with a consultative approach.
• Proactive, self-motivated team player with innovative ideas to enhance client loyalty, retention, and growth.
• Excellent communication skills, both written and verbal, with experience in individual and group presentations.
• Strong interpersonal skills with a track record of building positive relationships.
• Skilled in cross-functional leadership and team coordination.
• Highly organized with strong time management abilities, capable of handling multiple projects simultaneously and setting clear expectations.
• Detail-oriented and quality-focused.
• Adaptable to a fast-paced, evolving startup environment while maintaining a positive attitude.
• Revenue Enablement Experience strongly preferred.
• Bachelor's degree or equivalent preferred, but not required.
• Proficient in Google Suite, Salesforce.com, and Microsoft Office; experience with Outlook, Excel, Word, and PowerPoint is a plus.

Qualifications

The ideal candidate will have:

• Experience managing a portfolio of customers ranging in industry and size.
• Ability to implement and train new customers on Allego's platform.
• Consultative approach to guide customers through the expanded use of the Allego blueprint, incorporating best practices, new features, and new use cases.
• Collaboration with Sales to manage the transition from Sales to Implementation to Expansion and Renewal.
• Acting as the product expert, customer advocate, and liaison between customers and Allego's Product Management team.
• Monthly proactive outreach to clients to review usage, opportunities for use case expansion, and assess overall satisfaction.
• Handling customer references, case studies, and testimonials for customers.

Pay

$80,000 - $110,000 with a 10% variable bonus target

Schedule

N/A

Benefits

• Medical, dental, and vision coverage
• Unlimited vacation
• Paid parental leave
• Health Reimbursement Account (HRA)
• Flexible Spending Account (FSA)
• 401(k) with company matching
• Short & long-term disability, AD&D, and life insurance
• Allego stock options