Customer Success Manager

Job Description

Your AI recruiter for interviewing and identifying the best talent
$115K - $165K
San Francisco
Job type: Full-time
Role: Support Experience: 5+

Responsibilities

• Own customer onboarding for a portfolio of Enterprise and Mid-Market customers, driving a clean handoff from sales and fast initial adoption.
• Serve as a trusted advisor to customers, rolling up your sleeves to embed Alex into their hiring workflows and unblock issues as they come up.
• Dig into the technical side of how customers configure Alex (ATS integrations, interview kits, API workflows) and translate that fluency into smarter recommendations and faster solutions.
• Persistently partner closely with Engineering and Sales to surface customer feedback, ship fixes, and influence product roadmap priorities.
• Monitor account health, identify risks early, and drive proactive retention and expansion efforts.
• Work directly with founders and leadership, with real exposure to all aspects of a fast-scaling AI startup.

Requirements

• Minimum 5 years of experience in Customer Success, Account Management, or related client-facing roles at a SaaS company.
• Proven success managing enterprise or mid-market accounts, driving renewals and expansion.
• Demonstrated ability to collaborate cross-functionally with Engineering, Sales, and Marketing.
• Excellent communication and relationship-building skills.
• Data-driven mindset: ability to analyze customer usage metrics and translate insights into actionable outcomes.
• Strong technical aptitude: you reach for technical solutions first, can navigate integrations, APIs, and light troubleshooting, and translate customer needs into clear, actionable specs for engineering.
• Bias for action: you'd rather ship something useful today than perfect something next quarter.
• Experience at an early-stage or high-growth startup.

Preferred Qualities

• Customer-obsessed: you care deeply about helping customers achieve measurable success.
• Resourceful: you find a way. When something's broken or unclear, you dig in and figure it out instead of waiting for direction.
• Communicative: you can distill complex ideas simply and clearly.
• Independent: comfortable working autonomously and building from the ground up.
• Analytical: you make decisions based on data and outcomes.
• Collaborative: you thrive working cross-functionally in fast-moving environments.

What You'll Build

Alex is similar to a marketplace, as we serve both candidates through the interview experience and employers through a data aggregation and analysis platform. You will build or sell both consumer-facing and enterprise-grade software.

About the Team

We’re people who genuinely enjoy solving complex problems, learn quickly and do what it takes to deliver results, work really, really hard, move with urgency, and enjoy and value working together in person in San Francisco 5 days a week. We’d love to talk to you if you share these traits and ambitions.

Company Culture

Your first conversation will be with Alex, our AI recruiter.

Benefits

• Medical, dental, and vision insurance
• Unlimited PTO
• Company-paid team lunches
• A beautiful office in SF
• Great company events

How to Apply

If you've gotten this far and our culture resonates with you, we want you to apply. Your first conversation will be with Alex, our AI recruiter.