Customer Success Manager

About the role

Do work that matters. At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating the timely communications when an emergency threatens personal safety and business continuity.

Our core values drive us in our important mission of keeping people safe & informed:

• We’re humans not robots
• Customers always come first
• We work better together
• Simplicity is our strength
• Our reputation is priceless
• Hard work pays off

Responsibilities

The Customer Success Manager will take ownership of managing customer relationships, which we value above all else. This role will focus on emerging customers and partner closely with our Customer Support Team to foster success. In this key role, working closely with Customer Success, Customer Support, Marketing and Sales teams, they are responsible for driving engagement to support customer health, retention, and growth. The right candidate will be determined to achieve effective customer enablement, as well as the highest possible satisfaction rates across the accounts they manage. They will make sure customer needs are always met and problems are solved quickly.

Requirements

• 2+ years’ experience in customer success management or account management
• Experience in a Saas or Tech environment strongly preferred
• Strong organization and time management skills with ability to prioritize
• Comfort level managing a large volume of accounts
• Outstanding verbal and written communication skills
• Willingness to test and implement innovative ideas
• Experience with customer implementation and software adoption preferred
• Strong listening skills with the ability to mirror and work with a variety of customer profiles
• Ability to work with all members of our team (customer support, business development, software development, and product management)
• The ability and desire to work in a fast-paced, challenging environment
• A vision for efficiency
• The desire to learn and be coached

Qualifications

• Must be independent, self-motivated, success-driven, and adaptable

Skills

• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and deadlines
• Strong organizational and time management skills
• Experience with CRM systems (Salesforce or Hubspot preferred)
• Knowledge of customer success methodologies and tools
• Ability to build and maintain strong relationships with customers

Benefits

• Competitive base salary + Uncapped commissions + Company-wide bonus program
• Generous and flexible time off and parental leave policies
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
• 401K with generous company match
• Amazing rewards and incentives – we love celebrating each other!
• Commitment to community service with opportunities to give back
• A Best Places to Work company 10 years in a row and numerous other awards
• Access to new downtown office with 360 views of Austin, high-tech building gym and nearby running trails
• Ongoing career development opportunities through our Learning & Development team

Pay

Base salary + Uncapped commissions + Company-wide bonus program

Schedule

This is a hybrid role with regular in-office collaboration for candidates residing in Austin, TX or surrounding areas available to work from our downtown Austin headquarters

Contact

If you're interested in building your career at AlertMedia, please visit www.alertmedia.com to learn more and apply for this role.