Customer Success Manager

Responsibilities

• Independently drive customer onboarding and implementation from kickoff through go-live
• Build the relationships and executive alignment that turn customers into long-term partners and references
• Provide ongoing product support and resources for clients to support themselves
• Own and deliver on retention and expansion targets across a portfolio of accounts
• Collaborate closely with product and engineering to communicate customer signals and evolve our offering

Requirements

• Demonstrated experience in a client facing role at a tech company
• Strong analytical background and ability to rapidly learn new technologies
• Proactive builder who thrives in ambiguous environments and excels at managing and prioritizing competing demands

Qualifications

• Experience in People Operations or HR technology is a plus
• Startup experience is a plus

Benefits

• On Target Earnings Range: $90k-$120k
• You will also be eligible for equity compensation in the form of stock options

Pay

• On target ranges include base plus a portion of variable compensation that is earned based on company and individual performance

Schedule

• The role is currently in San Francisco and requires at least two days per week in office

About Aeqium

Aeqium is on a mission to build the HCM software for the agentic era. Businesses spend millions on legacy systems to manage their employee data, only to spend millions more on consultants to implement and maintain them, often giving up and using spreadsheets for critical business workflows. Aeqium is the first HCM platform that is directly responsive to its users by providing AI agents that do the implementation work, so that HR leaders can focus on the strategy.

We've built our foothold in enterprise compensation planning and have our sights set on expanding across the enterprise HCM ecosystem. We're trusted by enterprises across industries including PwC, IFS, Klaviyo, and Chime. Our team has significant experience building products and scaling companies, from product-market fit through acquisition/IPO. We're backed by strong VCs and experienced angels. Most importantly, we've experienced the problem that we're solving firsthand and understand it inside and out.