Customer Success Manager

About the role

At 3E, we help customers realize lasting value from the products and services they rely on every day. We're looking for a Customer Success Manager to build strong customer relationships, drive product adoption, and support retention and growth across a defined book of business.

Responsibilities

• Partner closely with an Account Manager to help customers get the most from their investment in 3E solutions.
• Build trusted relationships with customer stakeholders across your assigned book of business.
• Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively.
• Conduct proactive outreach and regular customer meetings to maintain engagement and momentum.
• Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals.
• Develop and execute action plans to mitigate risk and improve customer outcomes.
• Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience.
• Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners.
• Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery.

Qualifications

• 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role.
• Experience in SaaS, technology, information services, or a similar environment.
• Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders.
• A customer-first mindset paired with strong business and commercial awareness.
• Experience driving product adoption, engagement, and customer outcomes.
• Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams.
• Strong communication skills, with the ability to explain value clearly and confidently.
• Ability to learn multiple products and become a strong generalist across a broad solution set.