Customer Success Manager, Amazon Vendor Services

About the role

This role can be located in one of our approved corporate offices in Seattle, WA.

Responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization

About the team

We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

Qualifications

• Basic Qualifications:
  • Bachelor's degree
  • Experience prioritizing and managing time effectively in dynamic environments
  • Knowledge of and proficiency in Excel and SQL
  • 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
  • Demonstrated analytical and problem-solving capabilities
  • Experience with data analysis and presentation tools
  • Excellent written and verbal communication skills
• Preferred Qualifications:
  • Experience within e-commerce or Retail fields
  • Experience with project management
  • Experience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)
  • Experience working with multiple groups of stakeholders
  • Background in process improvement or operational excellence

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually

USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually