Customer Success Job Training Program
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use - for any list of duties/requirements/benefits, and
for prose. Do not repeat job title as heading. Do not put Job ID / requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the posting.
Content:
- Intro: Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Year Up United participants also receive an educational stipend. If you’re someone who’s passionate about building relationships or has an entrepreneurial mindset and are looking to gain exposure to running a business, the Customer Experience job training pathway could be the right fit for you. The Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims, with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Your internship will be at BNY Mellon in Pittsburgh. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying
- What will you gain? Product and service knowledge, a customer-centric mindset, comprehensive finance training and development, plus professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. Career growth paths include: - Financial advisory - Sales specialist - Product Support - Sales operations and analytics - Patient Services Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year.
We need to decide sections.
We have:
- About the role (maybe description of program and pathway)
- Responsibilities? Not explicit duties; maybe not.
- Requirements/Qualifications: eligibility criteria list.
- Skills: what you will gain? Could be skills.
- Benefits: educational stipend $525 per week, maybe also mention of internship, job placement support, coaching, mentorship.
- Pay: maybe not explicit salary; but we have average starting salary of graduates (fifty-five thousand per year). That's outcome, not pay for the program. The posting mentions educational stipend during internship; that's a benefit/pay. The average starting salary is outcome, not pay. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states educational stipend of $525 per week (that's a benefit/pay). It also states average starting salary of graduates (outcome). Could treat stipend as Pay or Benefits. Since they said "educational stipend" it's a benefit. Could put under Benefits. Pay maybe not needed.
Schedule: The posting mentions "Available Monday-Friday throughout the duration of the program" as eligibility; not schedule of work. Could be schedule but it's eligibility. Might not need separate Schedule section.
We need to avoid filler headings. So we should include sections that have substantive content: About the role, Requirements (or Qualifications), Skills (what you will gain), Benefits (stipend, internship, placement, coaching). Possibly also Career growth paths (maybe under Skills or separate). But we should prefer few substantive sections.
Let's decide:
- About the role: description of program, pathway, internship at BNY Mellon, YUPRO Placement, etc.
- Requirements: eligibility list (high school graduate/GED, eligible to work in US, available Mon-Fri, highly motivated, no Bachelor's degree, may answer screening questions).
- Skills/Benefits: combine what you will gain and stipend etc. Could be "What you'll gain" as Skills, and "Benefits" as stipend etc. But we need to avoid thin sections. Could combine into one section "What you'll gain and benefits". But the instruction says use headings for specific categories; we can have Skills and Benefits separate if they have content. Both have substantive content.
Skills: Product and service knowledge, customer-centric mindset, comprehensive finance training and development, professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help launch career.
Benefits: educational stipend $525 per week, internship at BNY Mellon, access to internships and job placement support via YUPRO Placement, personalized coaching and mentorship, educational stipend (already mentioned), maybe also mention of career growth paths.
Career growth paths: list of possible roles after program. Could be under Skills or separate "Career paths". Might be considered part of what you gain.
We need to avoid duplication. The internship at BNY Mellon is mentioned both in About the role and maybe Benefits. We should not duplicate content; but we can mention it once. However we need to preserve all substantive information; we can mention it in About the role (where it's first) and not repeat in Benefits. Benefits can mention stipend, coaching, mentorship, job placement support via YUPRO Placement (though that is also mentioned in About). But we can keep it once.
Let's extract unique substantive points:
Program overview:
- Year Up United is a one-year or less intensive job training program.
- Provides in-classroom skill development, access to internships and job placement services, personalized coaching and mentorship through four unique career pathways.
- Participants receive an educational stipend.
- Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims.
- Access to internships and job placement support through YUPRO Placement.
- Internship at BNY Mellon in Pittsburgh.
Eligibility/Requirements:
- High school graduate or GED recipient.
- Eligible to work in the U.S.
- Available Monday-Friday throughout the duration of the program.
- Highly motivated to learn technical and professional skills.
- Have not obtained a Bachelor's degree.
- May be required to answer additional screening questions when applying.
What you will gain/Skills:
- Product and service knowledge.
- Customer-centric mindset.
- Comprehensive finance training and development.
- Professional business and communication skills.
- Interviewing and networking skills.
- Resume building.
- Ongoing support and guidance to help launch your career.
Benefits:
- Educational stipend of $525 per week during internship phase.
- (Maybe also mention of internship and job placement support already covered; but we can keep as part of About.)
Career growth paths:
- Financial advisory.
- Sales specialist.
- Product Support.
- Sales operations and analytics.
- Patient Services.
Outcome stats:
- 72% of graduates employed and/or enrolled in postsecondary education within 4 months of graduation.
- Employed graduates earn average starting salary of $55,000 per year.
We could include outcome stats under About or a separate "Outcomes" section, but we don't have a heading for Outcomes; we could put under About or maybe under Benefits? Not exactly. Could add a section "Outcomes" but not in list of allowed headings; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put outcome stats under About the role (makes sense) or under Skills? Probably About.
We need to avoid creating Pay section unless posting actually states them. The posting does not state pay for the role; it states stipend (benefit) and average starting salary (outcome). So we should not create Pay section.
Schedule: Not explicitly stated as schedule; eligibility includes availability Mon-Fri, but that's a requirement. Could put under Requirements.
Thus we will have sections: About the role, Requirements, Skills, Benefits. Possibly also a section for Career growth paths? Could be under Skills or About. Since we prefer few substantive sections, we can incorporate career growth paths into Skills or About. But Skills already list of skills; career growth paths are potential job roles after program, not skills. Could be under About as part of program description. Let's add a sentence under About: "Career growth paths include financial advisory, sales specialist, product support, sales operations and analytics, and patient services."
Now we need to format.
Use
for each section heading.
Inside each section, use
for prose, and
- for any list.
We must not repeat job title as heading. No job title present.
We must not put Job ID/requisition numbers as headings; none.
We must remove boilerplate etc. None present.
Now produce HTML fragment.
Let's craft:
About the role
Year Up United is a one‑year or less intensive job training program that provides young adults with in‑classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Participants also receive an educational stipend. The Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims, with access to internships and job placement support through YUPRO Placement. Internships are placed at BNY Mellon in Pittsburgh. Career growth paths after the program include financial advisory, sales specialist, product support, sales operations and analytics, and patient services. 72% of graduates are employed and/or enrolled in postsecondary education within four months of graduation, and employed graduates earn an average starting salary of $55,000 per year.
Requirements
- High school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday‑Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor’s degree
- May be required to answer additional screening questions when applying
Skills
- Product and service knowledge
- Customer‑centric mindset
- Comprehensive finance training and development
- Professional business and communication skills
- Interviewing and networking skills
- Resume building
- Ongoing support and guidance to help launch your career
Benefits
- Educational stipend of $525 per week during the internship phase
- Access to internships and job placement support through YUPRO Placement
- Personalized coaching and mentorship
We need to ensure we didn't duplicate internship at BNY Mellon; we mentioned it in About. Benefits includes access to internships and job placement support through YUPRO Placement (which is generic). That's fine.
Check for any missing substantive info: The stipend mention is there. The internship at BNY Mellon is in
for prose. Do not repeat job title as heading. Do not put Job ID / requisition numbers as headings — fold minor metadata into short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the posting. Content: - Intro: Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Year Up United participants also receive an educational stipend. If you’re someone who’s passionate about building relationships or has an entrepreneurial mindset and are looking to gain exposure to running a business, the Customer Experience job training pathway could be the right fit for you. The Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims, with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. Your internship will be at BNY Mellon in Pittsburgh. Are you eligible? You can apply to Year Up United if you are: - A high school graduate or GED recipient - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program - Highly motivated to learn technical and professional skills - Have not obtained a Bachelorʼs degree - You may be required to answer additional screening questions when applying - What will you gain? Product and service knowledge, a customer-centric mindset, comprehensive finance training and development, plus professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help you launch your career. During the internship phase, Year Up United students earn an educational stipend of $525 per week. Career growth paths include: - Financial advisory - Sales specialist - Product Support - Sales operations and analytics - Patient Services Get the skills and opportunity you need to launch your professional career. 72% of Year Up United graduates are employed and/or enrolled in postsecondary education within 4 months of graduation. Employed graduates earn an average starting salary of fifty-five thousand dollars per year. We need to decide sections. We have: - About the role (maybe description of program and pathway) - Responsibilities? Not explicit duties; maybe not. - Requirements/Qualifications: eligibility criteria list. - Skills: what you will gain? Could be skills. - Benefits: educational stipend $525 per week, maybe also mention of internship, job placement support, coaching, mentorship. - Pay: maybe not explicit salary; but we have average starting salary of graduates (fifty-five thousand per year). That's outcome, not pay for the program. The posting mentions educational stipend during internship; that's a benefit/pay. The average starting salary is outcome, not pay. Should we include Pay section? The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting states educational stipend of $525 per week (that's a benefit/pay). It also states average starting salary of graduates (outcome). Could treat stipend as Pay or Benefits. Since they said "educational stipend" it's a benefit. Could put under Benefits. Pay maybe not needed. Schedule: The posting mentions "Available Monday-Friday throughout the duration of the program" as eligibility; not schedule of work. Could be schedule but it's eligibility. Might not need separate Schedule section. We need to avoid filler headings. So we should include sections that have substantive content: About the role, Requirements (or Qualifications), Skills (what you will gain), Benefits (stipend, internship, placement, coaching). Possibly also Career growth paths (maybe under Skills or separate). But we should prefer few substantive sections. Let's decide: - About the role: description of program, pathway, internship at BNY Mellon, YUPRO Placement, etc. - Requirements: eligibility list (high school graduate/GED, eligible to work in US, available Mon-Fri, highly motivated, no Bachelor's degree, may answer screening questions). - Skills/Benefits: combine what you will gain and stipend etc. Could be "What you'll gain" as Skills, and "Benefits" as stipend etc. But we need to avoid thin sections. Could combine into one section "What you'll gain and benefits". But the instruction says use headings for specific categories; we can have Skills and Benefits separate if they have content. Both have substantive content. Skills: Product and service knowledge, customer-centric mindset, comprehensive finance training and development, professional business and communication skills, interviewing and networking skills, resume building, ongoing support and guidance to help launch career. Benefits: educational stipend $525 per week, internship at BNY Mellon, access to internships and job placement support via YUPRO Placement, personalized coaching and mentorship, educational stipend (already mentioned), maybe also mention of career growth paths. Career growth paths: list of possible roles after program. Could be under Skills or separate "Career paths". Might be considered part of what you gain. We need to avoid duplication. The internship at BNY Mellon is mentioned both in About the role and maybe Benefits. We should not duplicate content; but we can mention it once. However we need to preserve all substantive information; we can mention it in About the role (where it's first) and not repeat in Benefits. Benefits can mention stipend, coaching, mentorship, job placement support via YUPRO Placement (though that is also mentioned in About). But we can keep it once. Let's extract unique substantive points: Program overview: - Year Up United is a one-year or less intensive job training program. - Provides in-classroom skill development, access to internships and job placement services, personalized coaching and mentorship through four unique career pathways. - Participants receive an educational stipend. - Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims. - Access to internships and job placement support through YUPRO Placement. - Internship at BNY Mellon in Pittsburgh. Eligibility/Requirements: - High school graduate or GED recipient. - Eligible to work in the U.S. - Available Monday-Friday throughout the duration of the program. - Highly motivated to learn technical and professional skills. - Have not obtained a Bachelor's degree. - May be required to answer additional screening questions when applying. What you will gain/Skills: - Product and service knowledge. - Customer-centric mindset. - Comprehensive finance training and development. - Professional business and communication skills. - Interviewing and networking skills. - Resume building. - Ongoing support and guidance to help launch your career. Benefits: - Educational stipend of $525 per week during internship phase. - (Maybe also mention of internship and job placement support already covered; but we can keep as part of About.) Career growth paths: - Financial advisory. - Sales specialist. - Product Support. - Sales operations and analytics. - Patient Services. Outcome stats: - 72% of graduates employed and/or enrolled in postsecondary education within 4 months of graduation. - Employed graduates earn average starting salary of $55,000 per year. We could include outcome stats under About or a separate "Outcomes" section, but we don't have a heading for Outcomes; we could put under About or maybe under Benefits? Not exactly. Could add a section "Outcomes" but not in list of allowed headings; allowed headings are About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We could put outcome stats under About the role (makes sense) or under Skills? Probably About. We need to avoid creating Pay section unless posting actually states them. The posting does not state pay for the role; it states stipend (benefit) and average starting salary (outcome). So we should not create Pay section. Schedule: Not explicitly stated as schedule; eligibility includes availability Mon-Fri, but that's a requirement. Could put under Requirements. Thus we will have sections: About the role, Requirements, Skills, Benefits. Possibly also a section for Career growth paths? Could be under Skills or About. Since we prefer few substantive sections, we can incorporate career growth paths into Skills or About. But Skills already list of skills; career growth paths are potential job roles after program, not skills. Could be under About as part of program description. Let's add a sentence under About: "Career growth paths include financial advisory, sales specialist, product support, sales operations and analytics, and patient services." Now we need to format. Use
for each section heading. Inside each section, use
for prose, and
- for any list.
We must not repeat job title as heading. No job title present.
We must not put Job ID/requisition numbers as headings; none.
We must remove boilerplate etc. None present.
Now produce HTML fragment.
Let's craft:
About the role
Year Up United is a one‑year or less intensive job training program that provides young adults with in‑classroom skill development, access to internships and job placement services, and personalized coaching and mentorship through four unique career pathways. Participants also receive an educational stipend. The Customer Experience pathway combines technical and professional training in Banking, Customer Success, or Insurance Operations & Claims, with access to internships and job placement support through YUPRO Placement. Internships are placed at BNY Mellon in Pittsburgh. Career growth paths after the program include financial advisory, sales specialist, product support, sales operations and analytics, and patient services. 72% of graduates are employed and/or enrolled in postsecondary education within four months of graduation, and employed graduates earn an average starting salary of $55,000 per year.
Requirements
- High school graduate or GED recipient
- Eligible to work in the U.S.
- Available Monday‑Friday throughout the duration of the program
- Highly motivated to learn technical and professional skills
- Have not obtained a Bachelor’s degree
- May be required to answer additional screening questions when applying
Skills
- Product and service knowledge
- Customer‑centric mindset
- Comprehensive finance training and development
- Professional business and communication skills
- Interviewing and networking skills
- Resume building
- Ongoing support and guidance to help launch your career
Benefits
- Educational stipend of $525 per week during the internship phase
- Access to internships and job placement support through YUPRO Placement
- Personalized coaching and mentorship