Customer Success Engineer (LatAm) | Remote
CodeGeniusRecruit · United States · 1 wk ago
RemoteRemoteManagement$35k–$50k/yrFull-time
Type: Full-time
Location: Remote
Commitment: 10-40 hrs/week
Compensation: $35K-$50K per year
Responsibilities
- Investigate talent-reported issues end-to-end, reproduce bugs, and identify root causes.
- Debug across AI + SaaS stack using telemetry, logs, and database queries.
- Triage issues, escalate true engineering problems, and resolve others via configuration or guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to improve resolution speed.
- Communicate with precision, professionalism, and empathy.
Requirements
- Ability to debug web applications, likely from a Computer Science or Software Engineering background.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.).
- Strong relevant experience supporting customers on web applications.
- Comfortable with AI systems, including LLMs, agents, or generative models.
- Experience exploring behavior of AI tools, such as fine-tuning or prompt chains.
- Familiarity with modern AI APIs (OpenAI, Anthropic) or agent frameworks (LangChain, AutoGPT) is a plus.