Customer Success Engineer I, SMB (Remote)

About the role

We’re looking for a Customer Success Engineer I to drive the success of Procore’s SMB customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal.

Responsibilities

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform.
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology.
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external.
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication.
• Foster a positive team culture by supporting and mentoring your fellow Procorians.
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader.
• Develop a mastery of Procore’s products, professional services, and industry best practices.
• Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices.

Requirements

• A passion for construction and technology.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred.
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience.
• 1+ years of Construction industry expertise preferred.
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects.
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing.
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data.
• Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus.
• Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred.
• Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred.

Qualifications

• A positive energy source in a fast-paced, diverse, forward-looking environment.