Customer Success Specialist (Remote)

About the role

We are seeking a Customer Success Manager to join our dynamic team at Xplor Field Services. This role offers an excellent opportunity for someone looking to advance their career in a rapidly growing SaaS company.

Responsibilities

• Own overall relationship with assigned clients, including increasing adoption, ensuring retention, and satisfaction.
• Build a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
• Develop, prepare, and nurture customers for advocacy.
• Work with clients to establish critical goals or other key performance indicators and aid the customer in achieving their goals.
• Identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.

Qualifications

• Impeccable written and verbal communication skills.
• Detail and process-oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Hungry and eager to make an impact.
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use.
• Wants to help and serve our customers: They win, so you win.

Skills

• Prior experience in Customer Success, Account Management or equivalent history of increasing customer satisfaction, adoption, and retention is a plus.
• Proficient in Office software.
• Experience with Salesforce and Zendesk a plus.

Benefits

This position has an annual base salary range of $58,000 to $62,000 USD. This position is eligible for an incentive plan. This is a 100% remote position available to candidates located in the U.S., excluding Hawaii and Alaska.