Customer Success Engineer

About the role

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts across Scandit's product portfolio. This is a more technical Customer Success role than most. We're looking for someone who can hold their own in conversations with engineering and product stakeholders on the customer side, build and configure demos, share code snippets to unblock integrations, and act as a credible advisor on implementation decisions. Not just manage the relationship.

Responsibilities

• Own a portfolio of key US enterprise accounts and drive measurable outcomes against adoption, retention, and growth
• Become a deep expert in Scandit's products, SDKs, and use cases to guide customers through technical decisions
• Lead discovery conversations to translate customer business needs into feasible Scandit solutions
• Help customers integrate Scandit into their broader enterprise IT and mobile ecosystem
• Build and configure tailored demos; share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with both technical and business stakeholders
• Identify at-risk accounts early and lead mitigation; spot expansion opportunities and partner with sales to act on them
• Represent the voice of the customer internally, partnering with Product, Engineering, Support, and Sales
• Use modern AI tooling (Claude Code, etc.) to accelerate customer-facing technical work

Requirements

• 3+ years in a customer-facing post-sales or technical-presales role at a B2B SaaS company (Customer Success Engineer, Solutions Engineer, Solutions Consultant, Technical Account Manager, Technical CSM or similar)
• Genuinely technical: you've read or written code, built integrations, or shipped software. You can hold your own with engineers
• Strong communicator. Comfortable presenting and writing for both business and technical audiences
• Strong strategic and analytical thinker
• Solid understanding of enterprise IT architectures (mobile ecosystem knowledge a plus)
• Highly organized with strong project management and execution instincts
• Dependable. You notice when something is off and take the initiative to fix it or pull in the right people
• Cross-functional collaborator across Sales, Product, Engineering, Support, and Marketing
• Comfortable with ambiguity and willing to figure things out
• Nice to have: Software engineering background and/or experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter), Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data capture, Experience with Salesforce and a CS platform such as Planhat (what we use) or Gainsight, Experience using AI development tools to accelerate technical work

Qualifications

• Location: USA, East Coast (Remote). Ideally based in Boston or another East Coast city. You'll work US Eastern Time and collaborate closely with European colleagues in the morning hours

Skills

• Software engineering background and/or experience with mobile development (iOS, Android, or cross-platform frameworks like React Native, Flutter)
• Industry experience in retail, transport & logistics, computer vision, or AIDC / mobile data capture
• Experience with Salesforce and a CS platform such as Planhat (what we use) or Gainsight
• Experience using AI development tools to accelerate technical work

Benefits

• Here are just some of the reasons why people choose to build their career at Scandit:
• We are certified as a “Great Place to Work” in 7 countries!
• Smart, people-first culture
• Flexible, office, hybrid, or home working
• Innovation hackathons
• Global team outings
• Festive/end-of-year all-company celebrations
• Your birthday off
• Learning and development opportunities
• An attractive individual equity plan in a high-growth company
• Top notch tech pack to enable you to do your most productive work
• Brand new optimized-for-hybrid working HQ in Zurich, as well as local offices in hotspots London, Tampere, Warsaw, Boston, and Tokyo
• As well as specific benefits related to the location you are joining
• At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.

Pay

• The salary range for this position is $80,000 - $120,000 per year.

Schedule

• You'll work US Eastern Time and collaborate closely with European colleagues in the morning hours.