Customer Success Engineer

About the role

As our Customer Success Engineer, you'll work directly with our customers to help them get real value from the platform. This isn't a passive support role. Sitting at the intersection of product, engineering, and customers, you'll be hands-on and digging into technical workflows, helping teams solve problems, and making sure Aikido becomes a core part of how they manage security.

Responsibilities

• Work closely with customers post-sale to get them up and running quickly
• Help teams understand and navigate Aikido across code → cloud → runtime
• Debug issues, investigate workflows, and unblock customers when things don't work as expected
• Proactively identify risks and help customers get back on track
• Act as a trusted technical advisor to developers, security teams, and technical stakeholders
• Share product feedback and customer insights directly with our product and engineering teams

Requirements

• 3–7+ years in Customer Success, Technical Account Management, or similar roles
• Strong technical curiosity, you're comfortable digging into workflows and figuring things out
• Experience working with developers, security teams, or technical products
• Clear communicator who can explain technical concepts simply
• Proactive, ownership-driven, and comfortable operating in a fast-moving environment

What you can expect

• Short decision lines. Big ownership. Shape the projects that matter and ship fast.
• Grow as fast as we do. Take on more, own more, and carve out your own path.
• Top-tier tech pay and equity.
• High trust, strong values, zero corporate BS.
• Flexibility in working hours.
• A company that sticks to its values in an open and informal atmosphere. We hire for talent, drive, and potential. Everything else is noise.