Customer Success Engineer

About the role

As a Customer Success Engineer for Strategic Accounts, you'll be the technical quarterback for Orca's largest and most complex customers. You'll partner closely with executives, architects, and security teams to ensure they unlock the full value of the Orca Platform, driving adoption, expanding use cases, and shaping long-term cloud security strategies.

Responsibilities

• Serve as the trusted technical advisor for Orca's most strategic customers.
• Lead customer visits, executive briefings, and technical workshops to accelerate adoption and strengthen relationships.
• Drive deployment, expansion, and operational excellence through architecture reviews and best practice guidance.
• Collaborate with customer stakeholders to align cloud security goals, compliance initiatives, and risk reduction strategies.
• Partner with Customer Success Managers to design and execute tailored success plans tied to business outcomes.
• Identify and remove technical blockers while advocating for customer needs across Product, Support, and Engineering.
• Present platform value and innovation in executive-level business reviews.
• Collaborate with Sales on renewals, expansions, and long-term strategic growth.
• Provide insights and feedback to influence Orca's product roadmap and customer experience.

Requirements

• 5+ years in customer-facing technical roles (CSE, TAM, Solutions Architect, or DevOps/Security Engineer).
• Proven experience with enterprise cloud environments (AWS, Azure, GCP).
• Hands-on knowledge of Kubernetes, containers, and CI/CD pipelines.
• Strong understanding of cloud security architecture and the CNAPP ecosystem.
• Proficiency in scripting, automation, and API integrations.
• Exceptional communication and consulting skills—able to engage both technical teams and C-level executives.
• A passion for helping customers operationalize security at scale and deliver measurable value.

Qualifications

• Bonus: Experience with IaC (Terraform) or Kubernetes certifications (CKA/CKAD/CKS).

Skills

• Technical expertise in cloud security and architecture.
• Strategic relationship management.
• Ability to communicate effectively with both technical and non-technical audiences.

Benefits

• Competitive salary, commission, and equity package.
• Discounted medical, dental, and vision benefits with significant employer contribution.
• Benefits coverage starting on your first day of employment.
• Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments.
• Your choice of Mac or Windows laptop.
• Work-from-home stipend to be used in your first month of employment.
• Monthly reimbursement for cell phone and for home internet.
• The chance to collaborate with a team of talented global colleagues all around the world.

Pay

Annual Salary range: $110,000-$130,000 base salary and $30,000-$40,000 performance-based commissions. This represents the typical salary range for this position based on experience, skills, and other factors.

Schedule

This position is open until filled. Applications will be accepted on an ongoing basis.