Customer Success Engineer

About The Role

You will sit close to the customer and close to the product. This is a forward-deployed engineering role focused on onboarding, troubleshooting, fleet health, and customer outcomes after installation. You will help customers understand what the system is doing, diagnose issues when something breaks, and feed real-world insight back into engineering.

Responsibilities

• Onboarding and post-install support
• Troubleshooting across hardware, connectivity, and production issues
• Fleet-health monitoring and proactive outreach
• Customer feedback loops into engineering and product

Requirements

• Experience in technical customer success, solutions engineering, or support for hardware/software products
• Comfort reading logs, diagnosing issues, and coordinating with engineering
• Clear and patient communication with non-expert customers
• Product instinct: you notice friction and push for fixes
• Proactive ownership over customer outcomes

Nice to have

• Experience with connected hardware, IoT, networking, or residential energy systems
• Experience supporting homeowners, installers, or utilities

What success looks like in the first 6 months

• Customers ramp faster and trust the product more
• Issues are diagnosed faster and fed back into engineering more cleanly
• We get better at preventing problems before customers report them

Pay

Canada: C$75,000 - C$105,000

Meaningful equity tied to performance and milestones

Benefits

• Full health, dental, and vision
• Real mental health support
• Strong life and downside protection
• Paid vacation

Finalists may be invited to a paid 2-4 week work trial with clearly defined scope and decision criteria.