Customer Success Enablement Manager

About the role

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Enablement Manager based in the United States. This role offers the opportunity to shape how a growing customer success organization develops, scales, and delivers value to customers.

Responsibilities

• Build and scale enablement programs that empower customer-facing teams to deliver exceptional customer outcomes.
• Partner with Customer Success leaders to understand business priorities and create enablement strategies aligned with retention, expansion, customer satisfaction, and revenue goals.
• Create, develop, and maintain learning programs, playbooks, frameworks, and resources that improve customer engagement and team effectiveness.
• Own onboarding programs for Customer Success, Implementation, and Professional Services teams, creating structured learning paths that accelerate productivity and confidence.
• Translate customer insights, frontline feedback, and performance data into practical training initiatives and repeatable best practices.
• Manage enablement systems, including learning platforms, content repositories, and knowledge-sharing tools, ensuring resources are accessible and actionable.
• Collaborate with Product Marketing, Revenue Operations, Product, and other teams to deliver aligned go-to-market programs.
• Facilitate live training sessions, workshops, role plays, and coaching activities to reinforce skills and behaviors.
• Partner with operations teams to measure enablement effectiveness through metrics such as ramp time, customer retention, expansion performance, and team adoption.
• Continuously improve programs through feedback, data analysis, and evolving business needs.

Requirements

• Proven experience in Customer Success Enablement, Revenue Enablement, Learning & Development, or a related customer-facing enablement role.
• Experience supporting Customer Success teams within a high-growth SaaS or technology environment.
• A strong understanding of customer success principles, renewal processes, expansion motions, and customer engagement strategies.
• Demonstrated ability to design and deliver onboarding programs, training materials, playbooks, and enablement frameworks.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to influence leaders and frontline teams.
• Strong project management and organizational skills, with the ability to manage multiple initiatives simultaneously.
• Data-driven mindset with experience measuring program effectiveness and linking enablement activities to business outcomes.
• Comfortable working in a fast-paced, remote-first environment with a high degree of ownership and autonomy.
• The ability to simplify complex information and create clear, actionable resources.
• Experience leveraging AI-enabled tools, learning platforms, or enablement technologies is a strong advantage.

Benefits

• Competitive compensation package: Canada: CA$176K - CA$209K on-target earnings range.
• Equity opportunities.
• Bonus eligibility.
• Fully remote work environment.
• Flexible working arrangements.
• Unlimited paid time off, with recommended time dedicated to annual recharge.
• Monthly education budget and support for professional development opportunities.
• Extended paid family leave program.
• Opportunity to make a significant impact within a rapidly growing SaaS organization.
• A collaborative culture focused on ownership, high-quality work, and continuous improvement.